Privacy Policy

1. Introduction

Telgent AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services and related products.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, phone number, company name)
• Payment and billing information
• Communication preferences
• Support requests and correspondence
• Voice agent configuration and customization settings

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Usage data (call logs, duration, frequency)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Analytics data about service performance

2.3 Call Data

Our AI voice agents may collect and process:

• Call recordings and transcriptions
• Caller information (phone numbers, names if provided)
• Call metadata (time, date, duration, outcomes)
• Customer inquiry content and responses

3. How We Use Your Information

We use the collected information for various purposes:

• Provide, maintain, and improve our services
• Process transactions and send billing information
• Respond to customer service requests
• Train and improve our AI models
• Send administrative information and updates
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Call recordings and transcriptions are typically retained for 90 days unless you request longer retention. Account information is retained for the duration of your subscription and a reasonable period thereafter.

7. Your Rights and Choices

7.1 Access and Update

You may access and update your account information at any time through your account dashboard or by contacting us.

7.2 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions required for legal or business purposes.

7.4 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

7.5 Do Not Track

Our services do not currently respond to Do Not Track browser signals.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential Cookies: Required for the operation of our service
• Analytics Cookies: Help us understand how our service is used
• Preference Cookies: Remember your settings and preferences

12. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For material changes, we will provide more prominent notice (including email notification for certain services).

14. Contact Information

If you have questions about this Privacy Policy, please contact us:

For data protection inquiries or to exercise your rights, please email us at privacy@telgent.ai with the subject line "Privacy Rights Request."